Returns/Replacement are accepted under the following cases -
Return/ Replacement requests will not accepted under following cases –
If our reverse pickup service is not available at your address, we will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents.
In case of Self-Shipment, Yaantra will reimburse your courier charges (upto Rs.150).
In case of Self-Shipment, Customer has to share the image of Courier Bill at our email address : firstname.lastname@example.orgPlease take care of the following-
Every request received at Yaantra is assigned a ticket number, for which an acknowledgement mail is sent to your registered email address. Please use your registered email ID and phone number for any further communication.
After receiving your Replacement Request, we will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Replacement.
You will receive an email from us, within 24-48 Hours of Pickup, with the tracking details.
Please contact us at Yaantra.com/ Customer support.
No, you don't need to pay anything to the courier representative if we arrange the pickup of your product. If you are using a courier service to ship your product back to our given address, you need to bear the courier cost at that time. However, the same will be reimbursed by us. The courier charges eligible for reimbursement are up to Rs.150.
Documents are required during the Reverse Pickup of any product, after placing a return/replacement request.Reverse Pickup by Yaantra:
Mention the Order Number on the package before handing over the packet to the Pickup executive. The receipt from the courier company must be kept as a proof for tracking purposes. Yaantra shall not be liable for any incidental defect/damage by the customer.Self-Shipment:
Mention the Order Number on the packet along with the Address (as mentioned in the email by us) before handing over the packet to the Courier Company. Share a scanned copy of the courier receipt with us, as a proof for dispatching the parcel, addressed to us. In case, you do not get a confirmation from us on receipt of the returned product, please track the shipment with the courier service provider.
You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on Courier Company's website.
We initiate the replacement within 2 working days of receiving the product at our center.The replacement may get delayed or declined if the product received by us is not as per your claim or in case of missing Order ID on the package.
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