Yaantra sells refurbished smartphones only to registered retailers with valid documents such as GST certificate, Shop & Establishment Certificate, Trade Licence etc. All registered retail partners (referred to as customers) have dedicated login credentials for accessing the e-store and place orders.
If the customer places an order in prepaid mode, and wishes to cancel it before shipment, the amount paid by the customer gets instantly credited into ‘Yaantra Pay’ which is a dedicated wallet assigned to each customer’s registration ID. Customer can use the amount which is wallet to place order again on Yaantra portal.
If the customer wishes to cancel the order post shipment, the money will be credited to customer’s Yaantra Pay Wallet only after the product has been received in Yaantra warehouse.
If the customer wishes to take the money in his bank account, he/she needs to contact customer care at firstname.lastname@example.org and request for refund in bank account. The amount will be refunded to customer within 10 working days.
On delivery, if the customer raises a concern regarding the product delivery, Yaantra will raise a service request for product evaluation. If the issue is identified and verified, Yaantra initiates the refund in customer’s Yaantra Pay Wallet. Customer can use the same amount to place another order on Yaantra app.
Customer can raise a product delivery related complaint under following cases:
Faulty product delivered
Wrong product delivered
Damaged product delivered
Partial product delivered
My Refund is allowed, but has not been received within the 10 days?
If the status is marked as “REFUND ALLOWED” and is not received by you in 10 days, kindly contact us at Yaantra.com/support. We will follow up, until you receive your refund.
In laptop Repair, In case customer has provided the approval, and we are unable to source the part or not being able to repair, we return the gadget with a minimum Rs 200 deducted from the total as basic workmanship charges.
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