Yaantra is duty bound to provide the fair treatment to our Consumer and Consumer's grievance. In case of any query or compliant the Consumer can contact us on below "Consumer Care Details" and "Grievance Officer" The Consumer's satisfaction is our top most priority and we work towards it sincerely. We welcome the feedback from all our Consumers to improvise our services day by day. You can reach us out by contacting on "Consumer Care" and "Grievance Officer". All your queries shall be address within timeline as prescribed in the applicable law.
What does "Complaint" or "Grievance" mean? When can consumers raise it to us?
- Consumer can approach us in case he is dissatisfied in respect of any product or service, which has been availed through our website and the same is not as per the committed on our website. The Consumer wanted the solutions to his dissatisfaction. Which shall includes:
a). The complaint shall give complete details about the product/service which are not as per the commitment while purchasing by Consumer.
b). It should be asked for improvisation in the product or services, which Consumer has got through our website.
Yaantra is duty bound to look into the complaint/ grievance of the Consumer in regards to products or services, which have availed through our Website within timeline as prescribed in the applicable law
As per the applicable law, Yaantra has appointed a "Grievance Officer". The Grievance Officer shall be responsible to resolve all the consumer complaints or grievances in accordance with the "Grievance Redressal Mechanism" as mentioned herein below.
The details of the Grievance Officer are available herein below.
Consumers can approach us by writing or calling us on Consumer Care or Grievance Officer's Email id or Contact Number provided herein.
a) Upon the receipt of a Consumer complaint or grievance via Email or Call on the channels specified above.
The Consumer shall receive an acknowledgment for its complaint or grievance within 48 (Forty-Eight) hours, and
The Consumer shall receive a system generated “Unique ID” to track the complaint or grievance status
b) Consumer Care Details and Grievance Officer shall take all the best endeavors to resolve the complaint or grievance as expeditiously as possible and at the most shall close it within One (1) Month from the date of the receipt of the complaint or grievance.
A Complaint or Grievance will be considered as closed and disposed-off and in any of the following instances, namely:
When the complainant is communicated by Consumer Care Details / Grievance Officer / any other person associated with the website and offers solutions at Consumer satisfaction and it is acceptable to the consumer to its complaint or grievance; or
where there is no response from the complainant within (30) Thirty days from the receipt of our written response to its complaint/ grievance,
You may reach out us on the contact numbers as displayed herein above.
The same shall be operational from Monday to Saturday and timing will be from 09 AM to 18 PM only.
Details of the "Nodal Officer":
As per the provisions of the Consumer Protection Act, 2019 and the rules made thereunder i.e. The Consumer Protection (E-Commerce) Rules, 2020,
The Marketplace Platform has to appoint a resident nodal person (“Nodal Person”) who shall be responsible for ensuring compliance made under Consumer Protection Act and Rules made thereunder.
In case of any escalation of complaints, you can contact the “Nodal Officer” on below mentioned contact details.
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