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33/33A Rama Road kirti Nagar Kirti Nagar Dl 110015
Norway

FAQ

No, it’s a myth. Unboxed phones are 100% genuine and come with original warranty and accessories. Unboxed phones are disowned by their real owners because may be the color is not of their choice or it has a minor scratch.

Unboxed phones are the phones that are returned in a week’s times and work as good as a new phone. You don’t have to pay a hefty price for it and still experience the privileges that the latest gadget has to offer.

Yes, we conduct quality test on every unboxed smartphone before putting it on sale. All the phones go through severe quality test on multiple levels so that you get a phone that is as good as any new sealed phone.

Yes, you can. The manufacture of the product is entitled to entertain you throughout the warranty period, irrespective of the ownership of the device.

NO, all the unboxed phones does not feature excellent quality tag. We have divided the unboxed phones category in 3 sections as per the quality it possesses. The three categories are excellent, good and acceptable. Excellent is as good as new, good might have some scratches which are not clearly visible while the acceptable segment features phones that have minor scratches.

At Yaantra, we use only genuine and new spare parts while repairing the damaged devices. We believe that genuine parts have longer shell life and can better compliment your device. Local alternatives do not have a great life and can also slow down your smartphone's performance. Genuine parts are high on quality and functioning and we only invest in new and original spare parts.

It all depends on the nature and degree of damage. We do not follow a default template to respond to every query rather we analyze the issue and come up with a customized approach to sort it out. If the issue is related to ear phones, speaker or volume button non-functioning, then they can be resolved in a very short span. But issues related to motherboard replacement, or screen replacement requires time as such tasks needs to be performed with utmost care and attention.

Yes, you can. We have two such services that enable you to receive latest updates about your device. Live updates on repair and regular update via sms and email are the two services that empower you to get regular updates on every development.

We have a team of highly experienced professionals, who are expert at their work. We go a mile extra to repair your phone but in case we are not able to repair the fault then you will be eligible for a 100% refund.

We understand how vital your personal data and information are, that is why we request our customers to take a backup before surrendering their device. All the mobile phones are safe in our custody, but Yaantra cannot be held responsible for any privacy breach in any manner.

As per the company’s policy we take half payment before the repair and the other half at the time of delivery. We accept both cash and online payments, so you can pay in whichever way that is convenient for you.

Yes, our team of certified technicians can repair any damage. If you have accidently dropped your smart device in water or moisture has disabled your phone’s normal functioning then we can assist you with best solution at affordable price.

Yes, Yaantra has a team of experienced smartphone experts offering honest analysis and solutions in all hardware and software related problems.

Refurbished handsets are cost-effective phones, which carry a 6 months YAANTRA warranty and best features at a highly discounted price. These smartphones undergo a 100% quality inspection process which includes close analyses of hardware and software. These phones are optimized to function as better as a new phone. Best thing about buying a refurbished mobile is that you can shift to the latest technology version at a lucrative price.

Buying a refurbished handset at YAANTRA comes with great benefits like: cost benefit, branded phone, quality certified product with warranty, and great after sales service. Our refurbished phones are in no manner low on quality or functionality aspect. There phones are restored to their original factory settings under the critical supervision of our technical experts.

Quality certification and warranty are two major factors that you must keep in mind before investing in a refurbished mobile phone. Ask for detailed information on these two aspects as they will determine the shell life of refurbished products. Specifically talking about Yaantra, our products are quality certified and we offer 6 month Yaantra warranty.

Standard YAANTRA Return Policy is applicable on all the refurbished mobile phones.

At Yaantra we follow a customer-centric approach and we offer 100% quality certified products to our customers. Refurbished Mobiles are no exception and are thoroughly tested for any internal and external quality defects. There might be a minor wear and tear issue, apart from that the phone will function as good as its sealed counterpart.

We have divided our refurbished inventory in 3 parts depending on the quality each phone possess. These 3 categories are Excellent, Good and Acceptable.

Pre-owned handsets are economically affordable and are high on quality. Our range of pre-owned smartphones comes with 6 months YAANTRA warranty. These phones undergo multi-level quality inspection process. There may be some signs of wear and tear; however, these phones function, perfectly like a new phone.

Buying a pre-owned phone comes with multiple delights such as:

  • Branded Phone at Unbelievable Price
  • Quality Certified Product
  • Perfect Working Condition
  • Professionally Restored to Original Factory Settings & Sanitized
Standard YAANTRA Return Policy is applicable on all the pre-owned mobile phones.
At Yaantra we process and optimize every pre-owned mobile thoroughly for any internal and external quality defects. There may be only minor wear and tear but the phone will work as good as its sealed counterpart.
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