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Cancellation Policy
Mobile | Repair | Refurb | Resale

Cancellation Policy

Yaantra ensures that your order is safely delivered to you within the promised delivery timeline. However, if you have ordered a wrong product you may cancel the order through your Yaantra Account.



Under some rare situations, Yaantra can also raise an order cancellation request.

These situations could be
  • Product out of stock
  • Restrictions on the number of products you can order, as per Terms & Conditions of any Offer/Discount
  • Incorrect pricing or description of the product
  • Payment fraud suspicion by our Credit & Fraud Avoidance Department
  • Incorrect or Incomplete Buyer's Address
  • Non serviceability of Buyer’s address by our courier partners.

Frequently Asked Questions

  1. How can I cancel my order?

    You can cancel your order if it is not shipped (COD Order Only). Please login to your Yaantra account for initiating the cancellation & follow the given process:

    Sign-In -> My Account -> Order History -> Cancellation Request
  2. Can I modify my order?

    Yes, you can modify your order as long as it has not been shipped & available with same price. Kindly contact us at for any modification.

  3. Can I change quantity of my order?

    You may request to modify your order before it has been shipped. You can track your order status at order

COD Orders:

It is relatively simple to change the quantity of COD orders as the payment will be collected at the time of delivery.

Prepaid Orders:

If you wish to reduce the quantity of a prepaid order, contact us at

Please Note:

If it is Prepaid Order, the amount will be refunded to you within 10 working days, in accordance with our Policy. A cancellation request cannot be made for Prepaid.

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