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Cancellation Policy

 

Yaantra ensures that your order is safely delivered to you within the promised delivery timeline. However, if you have ordered a wrong products you may cancel the order through your Yaantra Account.

 

Please Note:

If it is Prepaid Order, the amount will be refunded to you within 10 working days, in accordance with our Refund Policy.

A cancellation request cannot be made after your order is shipped.

 

ORDER CANCELLATION BY YAANTRA

Under some rare situations, Yaantra can also raise an order cancellation request.

 

These situations could be –

  • Product out of stock
  • Restrictions on the number of products you can order, as per Terms & Conditions of any Offer/Discount
  • Incorrect pricing or description of the product
  • Payment fraud suspicion by our Credit & Fraud Avoidance Department
  • Incorrect or Incomplete Buyer's Address
  • Non serviceability of Buyer’s address by our courier partners.
 

Frequently Asked Questions

1. How can I cancel my order?

You can cancel your order if it is not shipped. Please login to your Yaantra account for initiating the cancellation & follow the given process:

Sign-In -> My Account -> Order History -> Cancellation Request.

 

2. Can I modify my order?

Yes, you can modify your order as long as it has not been shipped & available with same price. Kindly contact us at Yaantra.com/support for any modifications.

 

3. Can I change quantity of my order?

You may request to modify your order before it has been shipped. You can track your order status at Yaantra.com/track order

 

COD Orders: It is relatively simple to change the quantity of COD orders as the payment will be collected at the time of delivery.

 

Prepaid Orders: If you wish to reduce the quantity of a prepaid order, contact us at Yaantra.com/support.

The balance amount will be refunded to your bank account.

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