Yaantra ensures that your order is safely delivered to you within the promised delivery timeline. However, if you have ordered a wrong products you may cancel the order through your Yaantra Account.
If it is Prepaid Order, the amount will be refunded to you within 10 working days, in accordance with our Refund Policy.
A cancellation request cannot be made after your order is shipped.
ORDER CANCELLATION BY YAANTRA
Under some rare situations, Yaantra can also raise an order cancellation request.
These situations could be –
- Product out of stock
- Restrictions on the number of products you can order, as per Terms & Conditions of any Offer/Discount
- Incorrect pricing or description of the product
- Payment fraud suspicion by our Credit & Fraud Avoidance Department
- Incorrect or Incomplete Buyer's Address
- Non serviceability of Buyer’s address by our courier partners.
Frequently Asked Questions
1. How can I cancel my order?
You can cancel your order if it is not shipped. Please login to your Yaantra account for initiating the cancellation & follow the given process:
Sign-In -> My Account -> Order History -> Cancellation Request.
2. Can I modify my order?
Yes, you can modify your order as long as it has not been shipped & available with same price. Kindly contact us at Yaantra.com/support for any modifications.
3. Can I change quantity of my order?
You may request to modify your order before it has been shipped. You can track your order status at Yaantra.com/track order
COD Orders: It is relatively simple to change the quantity of COD orders as the payment will be collected at the time of delivery.
Prepaid Orders: If you wish to reduce the quantity of a prepaid order, contact us at Yaantra.com/support.
The balance amount will be refunded to your bank account.